Email & Voice Customer Service Agent

NAOS CX is Hiring | Email & Voice Customer Service Agent

Job Title: Customer Service Agent – Email & Voice

Function: Customer Support (Emails & Voice Calls)

Campaign Type: US-Based E-Commerce Platform

Key Responsibilities

Voice Support

1. Manage inbound customer calls and conduct outbound follow-up calls.
2. Deliver accurate, courteous, and timely resolutions to customer inquiries.

Email Support

1. Respond to customer emails with clarity, professionalism, and attention to detail.
2. Address issues effectively or escalate them promptly when required.
3. English: Proficiency in English at B2/C1 level .
4. 1+ year experience in a US campaign (customer service)
5. Strong email writing skills a must
6. Graduates, dropouts, or gap-year students welcome

Work Schedule & Shift Details

1. 9 hours (including 1.5 hr break)
2. 2 rotational days off per week
3. Fixed US night shifts (4:00 PM Cairo time)

Shifts are fixed but may be adjusted based on business needs

Compensation Package

Total Monthly Gross Package:

1. First 3 Months: EGP 16,300 = 11,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation Allowance
2. Months 4–6: EGP 17,300 = 12,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation Allowance
3. After 6 Months: EGP 18,300 = 13,000 Base + 2,000 Attendance Bonus + 2,000 KPI + 1,300 Transportation Allowance

Training Allowance:

1. 5 Days Training = EGP 1,000
2. 10 Days Training = EGP 2,000

(Based on final interview and client decision)

Benefits:

1. Social & Medical insurance (social insurance is mandatory)
2. Overnight transportation allowance (after 12:00 AM before 06:00pm)

Hiring Process

1. First Interview – Online or On-Site
2. Writing Skills Assessment
3. Final Interview – On-Site in Maadi

Why Join NAOS CX?

1. Join a leading US E-Commerce campaign with clear career growth
2. Fixed night shifts (work-life stability)
3. Professional work environment in Maadi

Kickstart your CX career with NAOS CX – Apply Now!